Privacy Policy

Last updated: 2 September 2026

Back to Function Chiropractic respects your privacy and is committed to handling personal and health information responsibly. This Privacy Policy explains how we collect, use, store and disclose information when you visit this landing page, contact us or book an appointment.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

1. Who we are

This landing page is operated by:

2. Information we may collect

Depending on how you interact with us, we may collect:

• Your name, telephone number and email address.
• Information included in an enquiry or appointment request.
• Appointment details submitted through our booking provider.
• Health information you voluntarily provide when arranging or receiving care.
• Technical information such as your IP address, browser, device type, referring page and interactions with this landing page.
• Advertising and analytics information, including whether you visited after clicking an advertisement or selected a booking or telephone link.

Please do not send detailed or urgent health information through a general website enquiry form. If you require urgent medical assistance, call Triple Zero (000).

3. How we collect information

We may collect information:

• Directly from you when you contact us or submit a form.
• When you call, email or attend the clinic.
• Through our online appointment-booking system.
• Automatically through cookies, analytics technologies and advertising measurement tools.
• From another person where you have authorised them to contact us on your behalf or where collection is otherwise permitted by law.

4. Why we collect and use information

We may use your information to:

• Respond to enquiries and appointment requests.
• Confirm, manage and provide healthcare appointments.
• Communicate relevant appointment or administrative information.
• Maintain appropriate clinical and business records.
• Process payments and private health insurance claims where applicable.
• Operate, secure and improve this landing page.
• Measure advertising performance, such as completed calls, booking-link selections or enquiries.
• Meet legal, professional, insurance and regulatory obligations.

Health information is only collected where reasonably necessary for providing or arranging healthcare, with your consent or where otherwise permitted or required by law.

5. Online bookings

Selecting a booking button may take you to Cliniko, our third-party appointment-management provider. Information entered into Cliniko is processed to arrange and manage your appointment and is also subject to Cliniko’s privacy practices.

Read Cliniko’s Privacy Policy

6. Carrd hosting

This landing page is built and hosted using Carrd. Carrd may process technical and usage information necessary to deliver, protect and operate the page. If a Carrd form is used, information submitted through that form may be processed through Carrd and the selected form destination.

Read Carrd’s Privacy Policy

7. Cookies, Google Analytics and Google Ads

This landing page may use cookies or similar technologies for essential functionality, security, traffic measurement and advertising conversion measurement.

Google Analytics and Google Ads may collect information about your device, browser and interactions with this page. This helps us understand how the page is used and whether advertising results in actions such as a telephone call, enquiry or booking-link selection.

Advertising and analytics information is generally aggregated or pseudonymous and is not used by us to diagnose a condition or make a healthcare decision. We do not send the details of your health concerns to Google for advertising-personalisation purposes.

Where required, non-essential analytics and advertising technologies will not be activated until you provide consent. You can also restrict cookies through your browser settings or manage Google advertising preferences through Google My Ad Center .

8. When information may be disclosed

We may disclose information to:

• Practitioners and authorised clinic personnel.
• Service providers supporting appointment management, website hosting, communications, analytics, advertising, payment processing or IT security.
• Health insurers, Medicare or other parties involved in payment or claims, where authorised or legally permitted.
• Professional advisers, insurers, regulators, courts or government authorities where reasonably necessary or required by law.
• Another party where you have provided consent.

We do not sell personal or health information.

9. Overseas processing

Some service providers, including Carrd and Google, may process or store technical or personal information outside Australia, including in the United States and other countries in which they or their service providers operate.

Where applicable, we take reasonable steps to use reputable providers and protect information in accordance with Australian privacy requirements.

10. Security and retention

We take reasonable administrative, technical and physical steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Information is retained only for as long as reasonably necessary for the purposes described in this policy or as required by healthcare, professional, insurance, taxation or other applicable record-retention laws. When information is no longer required, we take reasonable steps to delete or de-identify it where legally permitted.

11. Access and correction

You may ask to access personal or health information we hold about you or request that inaccurate, incomplete or outdated information be corrected. We may need to verify your identity before processing a request.

In limited circumstances, access may be restricted where permitted or required by law. If this occurs, we will explain the reason where legally permitted.

12. Privacy questions and complaints

To request access or correction, ask a privacy question or make a complaint, contact:

Privacy Officer — Back to Function Chiropractic
Email: [email protected]
Phone: 0468 749 223

We will review your concern and respond within a reasonable period. If you are not satisfied with our response, you may contact:

• Office of the Australian Information Commissioner
• Information and Privacy Commission NSW

13. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version and its revision date will be published on this page.

Terms of Use

Last updated: 2 September 2026

These Terms of Use apply when you access or use this landing page, contact Back to Function Chiropractic or follow a link from this page to request or book an appointment.

By using this page, you agree to these terms. If you do not agree, please discontinue using the page.

1. About us

2. General health information

Information on this landing page is general in nature. It is provided for educational and informational purposes and is not a substitute for individual healthcare advice, diagnosis or treatment.

Information on this page should not be used to diagnose a condition, determine whether a particular treatment is appropriate or replace an assessment by a suitably qualified healthcare practitioner.

Your circumstances may differ from those described on this page. Decisions about assessment and care are made individually following an appropriate consultation.

3. Emergencies and urgent concerns

This landing page, its contact options and online booking service are not monitored as emergency services.

If you have a medical emergency, severe or rapidly worsening symptoms, chest pain, breathing difficulty, signs of stroke or another urgent concern, call Triple Zero (000) or attend an appropriate emergency service.

4. Services and clinical suitability

References to chiropractic care, shockwave therapy, rehabilitation, exercise or other services describe services that may be available. They do not represent a diagnosis, prescription or guarantee that a particular service will be clinically appropriate for you.

A practitioner may recommend, modify, postpone or decline a service based on your history, assessment findings, clinical needs, contraindications, professional obligations or the practitioner’s clinical judgement.

Where appropriate, you may be advised to consult another healthcare professional or obtain further investigation before proceeding.

5. No guarantee of outcomes

Individual responses to healthcare vary. Any discussion of potential benefits, recovery, function, activity or treatment response is general information only and does not guarantee a particular result.

Outcomes may be affected by factors including the nature and duration of a concern, medical history, activity, adherence to recommendations and individual response to care.

6. Appointments and online bookings

Selecting a booking button may redirect you to Cliniko, a third-party appointment-management platform. An appointment is not confirmed until you receive confirmation through the booking system or directly from the clinic.

You are responsible for ensuring that the contact and appointment information you provide is accurate and current.

Appointment availability, practitioners, services, locations, hours and fees may change. If displayed information conflicts with your booking confirmation, please contact the clinic before attending.

Cancellations, rescheduling, non-attendance and refunds are governed by our Bookings, Cancellations and Refunds Policy .

7. Fees and private health insurance

Fees displayed on this page are in Australian dollars unless otherwise stated. We take reasonable steps to keep published fees current, but fees may change from time to time.

Private health insurance rebates depend on your insurer, membership, level of cover, waiting periods, annual limits and the service provided. References to private health insurance or participating arrangements do not guarantee that your insurer will pay a rebate or that a specific out-of-pocket cost will apply.

Please confirm your benefits directly with your insurer if the amount of a rebate is important to your decision.

8. Australian Consumer Law

Our services come with rights and guarantees that may apply under the Australian Consumer Law and cannot lawfully be excluded, restricted or modified.

Nothing in these Terms of Use excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

9. Website accuracy and availability

We take reasonable care when preparing information on this page. However, healthcare information and service details can change, and we do not warrant that every part of the page will always be complete, current or free from error.

We may update, remove or temporarily suspend any part of the landing page without notice. We do not guarantee that the page, booking links or third-party services will always be available or uninterrupted.

10. Third-party websites and services

This page may link to services operated by third parties, including Cliniko, Carrd, Google Maps, Google Ads or other external websites. These services have their own terms and privacy practices.

A link does not mean that we control or accept responsibility for a third party’s website, security, availability, content or information handling. You should review the applicable terms and privacy policy before using an external service.

11. Intellectual property

Unless otherwise stated, the text, branding, graphics, photographs, layout and other original material on this page are owned by or licensed to Back to Function Chiropractic and are protected by applicable intellectual property laws.

You may view or print information for your personal, non-commercial use. You must not reproduce, republish, modify, sell, distribute or commercially exploit page content without prior written permission, except where permitted by law.

12. Acceptable use

You must not:

• Use this page for an unlawful, fraudulent or harmful purpose.
• Submit false, misleading or unauthorised information.
• Attempt to gain unauthorised access to the page or connected systems.
• Introduce malicious code or interfere with the operation or security of the page.
• Copy or collect information from the page using automated methods without permission.
• Impersonate another person when making an enquiry or booking.

13. Privacy

Personal and health information collected through this page, enquiries and appointment systems is handled in accordance with our Privacy Policy.

Please do not submit detailed health information through a general website enquiry unless it is reasonably necessary. Relevant clinical information can be discussed securely during the appointment or through an approved patient-information process.

14. Limitation of liability

To the maximum extent permitted by law, Back to Function Chiropractic is not responsible for loss arising solely from reliance on general information published on this page instead of obtaining appropriate individual healthcare advice.

We are not responsible for loss caused by events outside our reasonable control, including interruption of internet services, third-party booking platforms or external websites.

This limitation does not apply to liability that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

15. Governing law

These Terms of Use are governed by the laws applying in New South Wales, Australia. Any dispute relating to these terms will be subject to the jurisdiction of the courts and tribunals of New South Wales, subject to any rights you may have under applicable consumer law.

16. Changes to these terms

We may update these Terms of Use to reflect changes to our services, this landing page or applicable requirements. The current version and its revision date will be published on this page.

17. Contact us

For questions about these Terms of Use, contact:

Back to Function Chiropractic
Email: [email protected]
Phone: 0468 749 223

Bookings, Cancellations and Refunds

Last updated: 2 September 2026

This policy explains how Back to Function Chiropractic manages appointment bookings, cancellations, rescheduling, late arrivals, missed appointments and refunds.

1. Making an appointment

Appointments may be requested online, by telephone, by email or directly with the clinic. Online bookings may be processed through Cliniko, our appointment-management provider.

Your appointment is confirmed when you receive a booking confirmation from Cliniko or directly from Back to Function Chiropractic.

Please ensure that your name, telephone number, email address, appointment type and selected clinic location are correct when making a booking.

2. Appointment fees

The applicable consultation fee will normally be displayed during booking or communicated before your appointment is confirmed.

Fees may differ according to the appointment type, duration, practitioner, service or clinic location. Additional services will only be provided where clinically appropriate and discussed with you.

Unless another arrangement has been approved, payment is due at the time the service is provided.

3. Changing or cancelling an appointment

We understand that plans and circumstances can change. If you need to cancel or reschedule, please provide at least 24 hours’ notice where reasonably possible.

You can change or cancel an appointment by:

• Using the link included in your Cliniko booking confirmation.
• Calling 0468 749 223.
• Emailing [email protected] .

A cancellation or rescheduling request is effective when it is successfully processed through the booking system or received by the clinic.

4. Late cancellations

A cancellation made less than 24 hours before the scheduled appointment may be treated as a late cancellation.

A reasonable late-cancellation fee may apply when insufficient notice prevents us from offering the reserved appointment time to another patient. Any applicable fee will be disclosed during booking or communicated before your appointment is confirmed.

A cancellation fee will not be imposed as a penalty and will not exceed the reasonable cost or loss associated with the cancelled appointment.

5. Missed appointments

An appointment may be treated as missed if you do not attend and have not contacted us to cancel or reschedule.

A reasonable missed-appointment fee may apply if the reserved appointment time could not be offered to another patient. Repeated missed appointments may require advance payment before another appointment is reserved.

Any applicable fee or advance-payment requirement will be explained before a new booking is confirmed.

6. Exceptional circumstances

We recognise that emergencies, sudden illness, caring responsibilities, transport disruption and other circumstances outside your reasonable control can occur.

If you cannot provide 24 hours’ notice, please contact us as soon as possible. We will consider the circumstances fairly and may waive or reduce an applicable cancellation fee.

You should not attend the clinic if doing so could place you or others at an unreasonable health or safety risk. Please contact us to discuss rescheduling or an appropriate alternative.

7. Late arrivals

If you arrive late, we will make reasonable efforts to provide the appointment within the remaining scheduled time. Extending the appointment may not be possible if another patient is booked immediately afterwards.

Depending on the amount of time remaining and the nature of the appointment, the practitioner may need to shorten, modify or reschedule the service to maintain safe and appropriate care.

The full scheduled appointment fee may still apply where the appointment can reasonably proceed or where the reserved time could not be used for another patient.

8. Clinic delays

Healthcare appointments sometimes take longer than expected because of clinical needs or unforeseen circumstances. We will make reasonable efforts to notify you of a significant delay.

If a substantial clinic delay means you cannot reasonably receive the booked service, you may reschedule or cancel without a cancellation fee.

9. Cancellations by the clinic

We may need to change or cancel an appointment because of practitioner illness, emergencies, unsafe conditions, equipment problems or other circumstances outside our reasonable control.

If we cancel an appointment, we will offer you the choice of:

• Rescheduling to another suitable time;
• Changing to another appropriate practitioner or location; or
• Receiving a refund of any amount prepaid for the cancelled service.

You will not be charged a cancellation fee when the clinic cancels your appointment.

10. Prepayments and deposits

If a deposit or advance payment is required, the amount and applicable conditions will be disclosed before payment is requested.

Where you cancel with sufficient notice, any prepaid amount will be refunded or, with your agreement, credited toward another appointment.

For a late cancellation or missed appointment, we may deduct a previously disclosed and reasonable cancellation fee before refunding the remaining balance.

11. Refunds for healthcare services

Healthcare responses and outcomes vary between individuals. A refund is not automatically available solely because a service did not produce the outcome you expected.

This does not limit your rights under the Australian Consumer Law. If a service does not meet an applicable consumer guarantee, you may be entitled to an appropriate remedy.

Refunds may also be provided for:

• A service that was prepaid but not provided;
• An accidental duplicate payment;
• An incorrect charge or overpayment; or
• Another circumstance where a refund is required by law.

Approved refunds will normally be returned using the original payment method. Processing times may depend on your bank or payment provider.

12. Private health insurance

Any private health insurance rebate depends on your insurer, membership, level of cover, annual limits and the service provided.

You remain responsible for fees not covered by your insurer. If a claim is rejected or reversed, you may be required to pay the outstanding amount directly to the clinic.

13. Third-party booking services

Online bookings may be processed through Cliniko. Technical problems, delayed messages or unsuccessful submissions can occasionally occur. If you do not receive confirmation, please contact the clinic before assuming that an appointment has been reserved or cancelled.

Personal information associated with bookings is handled in accordance with our Privacy Policy.

14. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any right, consumer guarantee or remedy that cannot legally be excluded under the Australian Consumer Law.

15. Questions or concerns

If you have a question about a booking, fee, cancellation or refund, please contact us so we can review the circumstances.

Patient Care Policy

Last updated: 2 September 2026

Back to Function Chiropractic is committed to providing safe, respectful and person-centred healthcare. This policy explains what you can expect from us, your role in your care and how to provide feedback or raise a concern.

This policy reflects the principles of the Australian Charter of Healthcare Rights, including access, safety, respect, partnership, information, privacy and the right to provide feedback.

1. Access to care

You have the right to:

• Access healthcare services that are appropriate to your needs.
• Receive information about available appointments, services, fees and clinic locations.
• Be informed if a service is unavailable or if another provider may be more appropriate.
• Receive care without unlawful discrimination based on age, disability, sex, gender identity, sexual orientation, race, religion, culture or another protected characteristic.

Appointment availability depends on practitioner schedules, clinical suitability and the services offered at each location.

2. Safe and appropriate care

You have the right to:

• Receive care provided with reasonable care and skill.
• Be assessed before a practitioner recommends an appropriate service or care plan.
• Have relevant health history, symptoms, risks and contraindications considered.
• Be referred to another healthcare professional or for further investigation where appropriate.
• Raise a safety concern at any stage of your appointment.

A practitioner may modify, postpone or decline a service if it is not considered clinically appropriate or if proceeding could create an unreasonable risk.

3. Respect and dignity

You have the right to:

• Be treated with courtesy, dignity and respect.
• Have your personal values, preferences, culture and beliefs considered.
• Receive care in an environment that supports personal privacy and professional boundaries.
• Ask for a procedure to pause or stop at any time.
• Request reasonable assistance with communication, mobility, accessibility or other individual needs.

Disrespectful, threatening, discriminatory, abusive or unsafe behaviour toward patients, practitioners or clinic personnel is not acceptable.

4. Partnership and participation

We encourage you to participate actively in decisions about your healthcare. You have the right to:

• Ask questions and discuss what is important to you.
• Receive information that supports an informed decision about your care.
• Discuss reasonable alternatives, including the option of receiving no treatment.
• Seek a second opinion or choose another qualified healthcare provider.
• Include a family member, carer, support person or authorised representative where appropriate.

The presence of another person may be limited where necessary to protect privacy, safety, infection control or the rights of another person.

5. Information about your care

You have the right to receive a reasonable explanation of:

• Your assessment findings and their clinical significance.
• The proposed service or care approach.
• Expected benefits and realistic treatment objectives.
• Material risks, limitations and possible discomforts.
• Reasonable alternatives to the proposed care.
• The likely fees and expected appointment requirements.
• Any recommended referral or further investigation.

Healthcare responses vary between individuals. Information about expected outcomes is not a guarantee of a particular result.

6. Informed consent

Your consent must be voluntary and based on information you can reasonably understand. You may ask questions before deciding whether to proceed.

Consent may be verbal, written or indicated through your actions, depending on the nature and risk of the proposed service. Additional or renewed consent may be requested if:

• The proposed care changes materially;
• A different procedure or body area is being considered;
• New risks or relevant information arise; or
• There is uncertainty about whether you wish to continue.

You may decline or withdraw consent at any time. Withdrawing consent will not affect your right to receive respectful care, although it may limit what services can safely or appropriately be provided.

7. Physical examinations and treatment

Before a physical examination or hands-on procedure, the practitioner should explain what is proposed and obtain your consent.

You may ask why a particular examination or technique is recommended, request reasonable modifications, ask for additional draping or request that the procedure stop.

You may request that a support person or suitable chaperone be present. We will make reasonable efforts to accommodate the request, although the appointment may need to be rescheduled if an appropriate person is not immediately available.

8. Children and people requiring decision-making support

Consent for a child or a person who cannot independently provide informed consent must be obtained from an authorised parent, guardian or substitute decision-maker, subject to applicable law.

Children and other patients requiring support should still be involved in decisions to the extent appropriate for their age, understanding, preferences and circumstances.

9. Privacy and health records

You have the right to:

• Have personal and health information handled responsibly.
• Know why information is being collected and how it may be used or disclosed.
• Request access to health information held about you, subject to applicable law.
• Request correction of information that is inaccurate, incomplete or outdated.
• Discuss privacy concerns without affecting the standard of your care.

More information is available in our Privacy Policy.

10. Your responsibilities

To help us provide safe and appropriate care, please:

• Provide information about your health history, symptoms, medications, diagnoses and previous treatment as accurately as you reasonably can.
• Tell your practitioner about relevant changes to your health or circumstances.
• Ask questions if information or instructions are unclear.
• Tell the practitioner if you experience unexpected pain, discomfort or concern during an appointment.
• Follow agreed safety instructions or explain if you cannot reasonably follow them.
• Treat practitioners, personnel and other patients with courtesy and respect.
• Attend appointments on time or provide reasonable notice if you need to cancel or reschedule.
• Pay agreed fees and provide accurate insurance information.

Appointment arrangements are explained in our Bookings, Cancellations and Refunds Policy .

11. Communication and accessibility

Please tell us if you require an interpreter, accessible information, assistance communicating or another reasonable adjustment. We will make reasonable efforts to accommodate your needs.

You are encouraged to repeat instructions in your own words, take notes or request written information where this would help you understand your care.

12. Professional boundaries and appropriate conduct

Practitioners and clinic personnel are expected to maintain professional boundaries and communicate respectfully.

The clinic may pause or discontinue an appointment where behaviour creates a safety risk, involves harassment or abuse, or makes it unreasonable to continue providing care.

Except in urgent circumstances, we will explain the reason and, where appropriate, provide information about alternative care options.

13. Feedback and complaints

You have the right to provide feedback, ask questions or make a complaint without being treated unfairly or disadvantaged.

Where you feel comfortable doing so, we encourage you to raise the concern directly with your practitioner or contact Back to Function Chiropractic. Early communication often allows concerns to be understood and addressed promptly.

A complaint should include, where possible:

• Your name and preferred contact details;
• A description of what occurred;
• The date, clinic and people involved;
• Any relevant supporting information; and
• What outcome or response you are seeking.

We will handle complaints respectfully, review the relevant information and respond within a reasonable period. Privacy will be maintained as far as reasonably possible while allowing the concern to be properly assessed.

14. External complaint options

You are not required to complain to us before contacting an external body. If your concern is not resolved, or you prefer independent assistance, you may contact:

NSW Health Care Complaints Commission
Telephone: 1800 043 159
Website: www.hccc.nsw.gov.au

Concerns about the professional conduct, health or performance of a registered practitioner may also be raised through the relevant regulatory complaint pathway. In NSW, Ahpra and the Health Care Complaints Commission work together when managing complaints about registered health practitioners.

15. Contact us

16. Changes to this policy

We may update this policy when our services, procedures or applicable requirements change. The current version and its revision date will be published on this page.